Returns & Exchanges
We want you to feel connected to the earth in your Earth Runners, which is why we offer a 30-day window for returns or exchanges on all clean, unworn footwear. Please ensure your sandals are in original condition to qualify for a full refund or a seamless size swap.
Check Eligibility
Verify that your sandals are in brand-new condition and have been worn only indoors for testing purposes within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select whether you would like an exchange, store credit, or a refund.
Pack and Ship
Print your prepaid shipping label and securely package your sandals in their original minimalist packaging to reduce environmental impact during transit.
Processing and Refund
Once our team inspects your return at the warehouse, we will process your refund or ship your new pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing